Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused, with tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, email us at onyxnative@gmail.com.

Please note: Returns must be sent to the following address:

Onyx Native
40944 Drive 719
Cambridge, NE 69022

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

For any return questions, reach out to onyxnative@gmail.com.

Damages or Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies for a return, feel free to contact us.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible), and place a separate order for the new product once your store credit has been issued.

Store Credit Only

Please note that we offer store credit only for returned items. We no longer issue refunds to the original payment method.

Once we receive and inspect your return, we’ll notify you of its approval. If approved, you’ll receive an email with your store credit that can be used on any future purchase.

If it’s been more than 15 business days since we’ve approved your return and you haven’t received your store credit, please email us at onyxnative@gmail.com.